Member/Patient Advocate

Rhode Island Bar Assn.; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading pharmacy benefit manager is seeking a Member Advocate to provide excellent support to members, pharmacies, and healthcare providers. This full-time position offers opportunities for growth in a vibrant work culture, along with competitive salary and benefits packages. Candidates with a CPhT certification are encouraged to apply, though it is not mandatory. Join this dynamic team to help deliver exceptional service!

Benefits

Competitive salary and bonuses

Comprehensive health, dental, and vision insurance

401(k) with company match

Generous paid time off and holidays

Opportunities for professional growth and development

Qualifications

• 1+ year of customer service experience.
• Flexibility with scheduling, including rotating Saturdays.
• Willingness to obtain CPhT certification if not already certified.

Responsibilities

• Assist members, pharmacies, and physicians with inquiries via phone, email, and chat.
• Resolve claims processing and eligibility issues.
• Document engagement outcomes clearly and concisely.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

Active Listening

Education

CPhT Certification

Tools

Microsoft Office

Job description

Are you passionate about helping others and delivering exceptional customer service? As part of the Member Advocate Team at MedOne, you'll be the friendly, knowledgeable voice assisting our members, pharmacies, and healthcare providers with their pharmacy benefits. We are especially encouraging candidates with an active Certified Pharmacy Technician (CPhT) certification to apply, as your expertise will be highly valued in this role. If you're a great communicator with stellar organizational skills, we want you on our team!

About MedOne:

MedOne is a full-service pharmacy benefit manager (PBM), serving clients and members nationwide. With a fully transparent, pass-through model, MedOne helps people conveniently access the most appropriate prescriptions at the most affordable price.

What You Will Do at MedOne:

Serve as the primary source of information for members, pharmacies, and physicians via phone, email, and chat.
Provide information and resolve member, pharmacy, and physician inquiries.
Research and resolve claim processing and eligibility issues.
Serve as an intermediary between healthcare organizations and members to facilitate patient care.
Compile and record information and correspondence related to member needs or requirements.
Document engagement outcomes and steps taken with clarity and concision.
Navigate multiple systems to effectively engage with members while thinking quickly on your feet.
Work collaboratively with other departments to resolve issues and improve the member, physician, and pharmacy experience.
Effectively handle difficult conversations with members while maintaining composure, showing empathy, and displaying active listening skills.

What You Will Bring to MedOne:

An active CPhT certification is highly encouraged but not required.
Minimum of 1 year of customer service experience.
Strong proficiency in Microsoft Office products.
Willingness to obtain certification as a pharmacy technician within one year of hire, if not already certified.
Excellent customer service and teamwork skills.
Flexibility with scheduling, including rotating Saturdays and evening shifts.
Reliability and punctuality.

Why Join MedOne?

Competitive salary and bonuses that reward your performance.
Comprehensive health, dental, and vision insurance.
401(k) with company match to secure your future.
Generous paid time off and holidays.
Opportunities for professional growth and development.
A vibrant and collaborative work culture.

Location:

We have offices in Dubuque, IA, or Kansas City, MO, or the position can be remote within the United States.

Employment Type:

Full-Time, Hourly

How to Apply:

If you're enthusiastic about helping others and eager to join a dynamic team, especially if you have a CPhT certification, we’d love to hear from you. Apply now and take the first step toward a rewarding career at MedOne! You can submit your application through our careers page.

MedOne is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees