Patient Advocate and Account Coordinator

Life University; Marietta (GA); On-site; USD 50,000 - 55,000; Full time

Job summary

Life University is seeking a Patient Advocate and Account Coordinator to enhance the patient experience within the University Clinic System. This role involves coordinating various administrative, financial, and insurance processes, providing essential support for patient interactions, and ensuring compliance with regulatory standards. The ideal candidate will demonstrate a patient-focused approach, excellent interpersonal skills, and the ability to manage sensitive information efficiently. This is a full-time position offering opportunities for professional growth in a dynamic and supportive environment.

Qualifications

• Entry level position with a focus on patient care and administrative tasks.
• Knowledge of health insurance processes is beneficial.
• Strong communication and interpersonal skills required.

Responsibilities

• Coordinates administrative and financial processes for patient care.
• Manages patient check-in/check-out and insurance verification.
• Provides information and assists patients with billing and claims issues.

Skills

Patient-focused approach

Financial consultation

Problem-solving

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Patient Advocate and Account Coordinator

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Patient Advocate and Account Coordinator

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Purpose: The Patient Advocate and Account Coordinator serves as a central point of contact for patients within the University Clinic System, ensuring positive, efficient, and patient-focused experience. The role is responsible for seamlessly coordinating administrative, financial, and insurance-related processes, from initial engagement to account resolution, while adhering to the highest standards of patient care and regulatory compliance.

Essential Job Functions

• Provides accurate and helpful information regarding the clinics to all inquiries (in-person, phone, email).
• Greets patients and visitors with a welcoming and professional demeanor, ensuring a high-quality visit.
• Schedules patient appointments and follow-up care in person or via phone.
• Manages patient check-in/check-out processes, including collecting patient payments (outstanding balances, deductibles, co-pays), posting charges accurately, and providing receipts.
• Balances individual daily receipts and money collected with daily batch postings and reconciles NextGen reports for financial accuracy.
• Maintains the accuracy, quality, and correct location of patient files, patient visit forms, and any other applicable patient visit records, ensuring compliance with HIPPA regulations and confidentiality.
• Assists in setting up new accounts within the billing systems, ensuring accurate information needed for claims processing, patient billing and other procedures are set up and in correct order.
• Verifies patient insurance coverage, ensuring all patient accounts are set-up appropriately.
• Processes claims in a timely matter to insurance for services and follows up.
• Processes insurance claim submissions and appeals
• Proactively identifies, investigates, and resolves billing and claims issues, coordinating with relevant departments to prevent future errors.
• Provides financial consultations to patients to explain fees, charges, and payment options and to assist patients in choosing an appropriate plan.
• Maintains knowledge of different patient programs and alternative resources available.
• Interacts positively with patients, clinical staff, faculty, and administration
• Manages client concerns, accounts and finances.
• Process daily insurance and finance reports.
  
  

Additional Duties And Responsibilities

• Assumes additional responsibilities and performs special projects as needed or directed.
• Exhibits patient and student-centeredness in the performance of all job duties.
• Treats all others with respect, understanding the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
• Anticipates, listens to, understands, and responds to patient needs.
• Delivers work products and services in a way that reflects positively upon the Clinic System and the University.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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