Patient Advocate, PRN Days - Acworth Health Park

WellStar Health System; Acworth (GA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading healthcare provider in Acworth seeks a Patient Advocate to enhance patient experience and satisfaction. The role involves assisting patients and families, providing emotional support, and handling various customer service tasks in a busy healthcare environment, ensuring quality patient care.

Qualifications

• Emergency or customer service experience preferred.
• Strong communication and decision-making skills are essential.
• Ability to handle stressful situations effectively.

Responsibilities

• Greet patients and visitors warmly, offering assistance.
• Transport patients via wheelchair while ensuring safety.
• Provide clear information to patients and address concerns.

Skills

Interpersonal skills

Communication skills

Decision-making

Organizational skills

Analytical skills

Computer skills

Ability to remain composed under stress

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Advocate, PRN Days - Acworth Health Park role at Wellstar Health System.

Work Hours: Guaranteed hours include every other Friday and Saturday: 7am - 6:30 pm. PRN shifts are also needed to cover for other patient advocates' time off.

Our facility operates 7 days a week from 7am-6:30pm.

Job Summary

Multi-skilled caregiver functioning under the manager of customer service/patient relations. Acts as a liaison among patients, families, visitors, and employees. Assists in solving consumer-related problems to ensure satisfaction. Communicates facility policies and provides emotional support. Performs duties to ensure quality patient care.

Core Responsibilities and Essential Functions

Customer Service Responsibilities

• Greet patients and visitors warmly, offering assistance and providing comfort items as needed.
• Provide clear information, directions, and support to visitors and patients.
• Utilize service recovery techniques to address concerns positively.
• Keep leadership informed of any unusual or challenging situations.
• Answer inquiries about wait times, delays, and general concerns.
• Round on patients in waiting areas to inform and assist.

Additional Customer Service Tasks

• Maintain contact with patients and families, addressing needs within scope.
• Monitor cleanliness of restrooms and surroundings.

Transport Responsibilities

• Transport patients via wheelchair ensuring safety.
• Handle department supplies, equipment, and patient belongings appropriately.

Other Duties

Perform additional duties as assigned, adhering to all policies and standards.

Minimum Education and Certification

High school diploma or equivalent required. All certifications must be obtained upon hire unless specified otherwise.

Experience and Skills

Emergency or customer service experience preferred. Excellent interpersonal, communication, decision-making, organizational, analytical, and computer skills. Ability to remain composed in stressful situations.

Job Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare

This job posting is active. No indications of expiration are present.