Patient Advocate

Ridgeview Institute - Smyrna; Smyrna (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare institution as a Patient Advocate, where your work will contribute to enhancing patient satisfaction and experience. This entry-level full-time role involves coordinating patient surveys, implementing training programs, and managing grievances to ensure quality care.

Responsibilities

• Assist in preparing, coordinating, and documenting Patient Satisfaction Surveys.
• Maintain records of reviews, evaluations, and process improvement activities.
• Fulfill responsibilities as Human Rights Officer.

Job description

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Ridgeview Institute - Smyrna provided pay range

This range is provided by Ridgeview Institute - Smyrna. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $22.00/hr

Job Description

JOIN OUR TEAM AS A PATIENT ADVOCATE!

Your Work Matters

How will you make a difference?

The Patient Advocate assists the CEO, leadership, PI/Risk Director, and medical staff in carrying out and implementing a comprehensive and integrated program.

Responsibilities

• Assist in preparing, coordinating, and documenting Patient Satisfaction Surveys.
• Maintain records of reviews, evaluations, and process improvement activities.
• Develop and implement Patient Experience training programs supporting the organization’s mission.
• Undertake special projects to improve patient satisfaction and experience.
• Assist the CEO and Risk/PI Director with surveys from Joint Commission, CMS, OSHA, and state agencies.
• Assist in data collection and submission for monitoring by The Joint Commission and CMS.
• Manage official correspondence from accrediting agencies.
• Prepare reports as assigned by leadership.
• Fulfill responsibilities as Human Rights Officer.
• Follow the patient grievance process, investigate complaints, document actions, and communicate results.

Note: The essential job functions are not limited to those listed above.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Hospitals and Health Care

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