Patient Billing Representative

TridentCare; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

TridentCare is seeking a detail-oriented professional to support patient accounts in a remote capacity. You will handle inbound calls to collect billing and demographic information and update systems accordingly.

Responsibilities include researching and resolving accounts, documenting interactions, and preparing regular reports. The role requires 1–3 years in medical billing or call center work and 3–5 years in customer service.

Qualifications

• 1 year: Collections Experience
• 1 year: Call Center Experience
• 1 year: Medical Billing
• 3-5 years: Customer Service

Responsibilities

• Take inbound calls to obtain patient billing/demographic information.
• Sort and return patient statements with information electronically.
• Research and resolve customer accounts using patient files and eligibility sites.
• Document all customer contact to ensure follow-through and resolution.
• Update multiple systems with patient information.
• Perform account adjustments and recommend changes to the supervisor.
• Complete weekly and monthly reports as scheduled.
• Perform other tasks as assigned to support organizational goals.
• Meet monthly performance and audit goals.

Skills

Communication Skills

Team Player

Detail Oriented

Innovative

Enthusiastic

Dedicated

Self-Starter

Ability to Make an Impact

Flexibility

Goal Completion

Job description

Locations

Recruit MD Hunt Valley
Hunt Valley, MD 21031, USA

• Remote
• Administrative
• Full-Time
• Requisition #: PATIE031749

Description

TASKS AND RESPONSIBILITIES:

• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Updates multiple systems with patient info.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.
• Meets monthly Performance/Audit goals.

Qualifications

Skills

Preferred

Intermediate

Communication Skills Intermediate

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

• 1 year: Collections Experience
• 1 year: Call Center Experience
• 1 year: Medical Billing
• 3-5 years: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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