Patient Billing Representative

TridentCare; Cockeysville (MD); Remote; USD 36,000 - 48,000; Full time

Job summary

TridentCare is seeking a customer service professional in Hunt Valley, MD to handle inbound calls, collect billing information, and update patient data across systems. The role includes researching accounts, resolving issues with eligibility sites, and producing reports on a regular schedule.

The ideal candidate has 3–5 years in customer service and 1 year in medical billing, plus strong communication and teamwork skills. Remote options may be available, with full-time hours.

Qualifications

• 1 year of collections experience.
• 1 year of call center experience.
• 1 year of medical billing experience.
• 3-5 years in customer service.

Responsibilities

• Takes inbound calls from clients/patients to obtain billing/demographic information.
• Sorts incoming return mail and returns statements with information.
• Researches and resolves account issues using patient files and eligibility sites.
• Documents all customer contact to ensure issue resolution.
• Updates multiple systems with patient information.
• Performs account adjustments and suggests changes to supervisor.
• Completes weekly and monthly reports per schedule.
• Performs other tasks to support organizational goals.
• Meets monthly performance/audit goals.

Skills

Communication Skills

Team Player

Detail Oriented

Innovative

Enthusiastic

Dedicated

Job description

Locations

Showing 1 location Recruit MD Hunt Valley
Hunt Valley, MD 21031, USA
+4 more locations

• Remote
• Administrative
• Full-Time
• Requisition #: PATIE031749

Description

TASKS AND RESPONSIBILITIES:

• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.
• Sort incoming return patient mail and return patient statements with info electronically.
• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.
• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.
• Updates multiple systems with patient info.
• Performs adjustments on accounts and recommends necessary changes to the supervisor.
• Completes all weekly / monthly reports according to schedule.
• Performs other tasks as assigned by the supervisor to support the goals of the organization.
• Meets monthly Performance/Audit goals.

Qualifications

Skills

Preferred

Intermediate

Communication Skills Intermediate

Behaviors

Preferred

Innovative : Consistently introduces new ideas and demonstrates original thinking

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Enthusiastic : Shows intense and eager enjoyment and interest

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Goal Completion : Inspired to perform well by the completion of tasks

Self-Starter : Inspired to perform without outside help

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

Required

1 year: Collections Experience

1 year: Call Center Experience

1 year: Medical Billing

3-5 years: Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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