Patient Care Advocate

Alpaca Audiology; Delaware (OH); On-site; USD 38,000 - 50,000; Full time

Job summary

A healthcare provider in Delaware, OH, seeks a Regional Customer Service/Sales Advocate to enhance client interactions through effective communication. This role involves making and receiving over 100 calls daily to generate appointments, alongside gathering information and managing tasks across different systems. The ideal candidate should have customer service experience, a high school diploma, and proficiency in technology. This full-time position requires multitasking in a supportive environment with ambitious growth objectives.

Qualifications

• HS Diploma or higher required.
• Experience in call center or customer service/sales is essential.
• Proficiency with technology/software applications including CRM systems.

Responsibilities

• Gather information, schedule appointments, and log call outcomes.
• Navigate multiple applications quickly in a fast-paced environment.
• Source new opportunities through various communication channels.

Skills

Call center experience

Customer service skills

Verbal communication

Written communication

Proficiency in Excel

Strong phone presence

Education

High School Diploma or higher

Tools

CRM software

Microsoft Excel

Job description

Job Category: Call Center Representatives

Requisition Number: PATIE001963

• Posted : February 25, 2022
• Full-Time

Locations

Showing 1 location

Delaware, OH 43015, USA

Description

Ohio Hearing, part of Alpaca Audiology is looking for a talented and competitive Regional Customer Service/Sales Advocate to handle all levels of communication (email, chat, inbound and outbound calls) and generate appointments in a specific region.

A successful advocate must be friendly, persuasive, and patient. The goal is to promote business growth by expanding the company’s clientele.

The advocate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. One must be comfortable placing and or receiving over 100 calls per day to new and existing patients, generating interest from qualifying prospects and “closing sales”. Said individual will work on site in one of our Regional locations alongside our hearing instrument specialists and other office personnel.

Responsibilities

• Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in multiple systems
• Capacity to navigate through multiple computer applications with speed and accuracy in a fast-paced work environment
• Ability to multi-task and prioritize tasks effectively and efficiently
• Ability to source new opportunities through inbound/outbound lead follow-up and outbound cold calls
• Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media
• Ability to support to all levels of management in all areas of the region front facing customers or on the phone

Requirements

• HS Diploma or higher.
• Call center, customer service/sales experience.
• Proficiency with technology/software applications.
• Must be proficient in Excel.
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Track record of over-achieving quota
• Strong phone presence and experience making over 100 of calls per day
• Experience working with a CRM and multiple systems
• Ability to multi-task, prioritize, and manage time effectively
• Self-Sufficient and passionate about success

Equal Opportunity Employer
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