Patient Admissions Coordinator - Care & Onboarding Champion

Medical Facilities Of America, Inc.; Burlington (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent Health Benefits

401(k) and FSA

Paid Time Off

Career Growth

Daily Pay

Job summary

Alamance Health Care Center in Burlington, NC is seeking an Admissions Coordinator to guide patients and families through the admissions process and coordinate with staff for a smooth transition from acute to post-acute care.

You will welcome patients, explain paperwork and requirements, prepare rooms and supplies, and maintain HIPAA privacy while delivering outstanding customer service.

Qualifications

• High School Diploma or Equivalent.
• Experience in post-acute admissions or patient relations.
• Proficient with Microsoft Office Suite (Word, Excel, etc.).
• Excellent communication and interpersonal skills.
• Highly organized and detail oriented.
• Ability to work independently or as part of a team.

Responsibilities

• Build relationships with patients and families by welcoming them to the center and answering non-clinical questions.
• Communicate effectively with patients and families to ensure clear understanding of admission procedures, requirements, and expectations.
• Help guide patients and families through the admissions process, explaining paperwork, consent forms, and other important information.
• Ensure patient rooms and supplies are fully prepared for new admissions.
• Communicate with insurance providers to obtain initial and extensions of authorization for services.
• Safeguard patient confidentiality and privacy in accordance with HIPAA regulations.
• Be the customer service champion for the center and ensure customer service standards are upheld.
• Respond in timely manner to service concerns to ensure exceptional customer service.

Skills

Post-acute admissions experience

Patient relations

Microsoft Office proficiency

Communication skills

Organizational skills

Teamwork and independence

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Alamance Health Care Center in Burlington, NC is seeking an Admissions Coordinator to guide patients and families through the admissions process and coordinate with staff for a smooth transition from acute to post-acute care.

You will welcome patients, explain paperwork and requirements, prepare rooms and supplies, and maintain HIPAA privacy while delivering outstanding customer service.