Adherence Advocate

Independent Health; Elizabeth (NJ); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Scorecard incentive

Benefits package

Paid time off

Job summary

Independent Health seeks an Adherence Advocate to support surveillance and educational outreach by contacting patients and gathering clinical information. You will assemble medical records from MD offices, patient calls and internal systems, and route out-of-range cases to a pharmacist for review.

You will use CPR+, MS Office, and other tools to record data, report adverse events, and assist in Prior Authorization forms while maintaining effective communication with physicians and care teams.

Qualifications

• High School diploma or GED required;
• Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently.
• Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues.
• Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

Skills

Communication skills

Problem solving

Time management

Interpersonal skills

Education

High School diploma or GED

NYS licensed LPN or Pharmacy Technician certification

Tools

MS Office

Job description

FIND YOUR FUTURE

We’re excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Adherence Advocate is a customer service professional that will be responsible to organize and collect information from patients in follow-up telephone contacts and to track and report on individual and aggregate clinical information. The Adherence Advocate will apply positive communication skills with internal and external customers. The Adherence Advocate will follow established pharmacy law (and nursing law if applicable to the associate) to include Federal, NYS, and other applicable states, and procedures for health promotion and education and be accountable for delivering cost effective high quality care.

Qualifications

• High School diploma or GED required;
• Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently.
• Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues.
• Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

Hiring Compensation Range

• Compensation Range: $23.00 - $26.00 hourly
• Compensation may vary based on factors including but not limited to skills, education, location and experience.
• In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.
• The base salary range is subject to change and may be modified in the future.
• This is a hybrid position with onsite attendance required at our Williamsville location.
• Immigration or work visa sponsorship will not be provided for this position.

As an Equal Opportunity / Aff… Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

Reliance Rx is a URAC, ACHC and JCAHO accredited specialty pharmacy providing specialty medications such as injectable, infused and select oral therapies for those living with life-threatening diseases and/or managing a chronic or rare condition.

We are committed to the specialty pharmacy needs of our customers patients and health care professionals alike.

Headquartered in Buffalo, New York, we offer a specialty pharmacy that’s readily available to fill prescriptions and directly manage distribution and care coordination resulting in greater efficiency, lower costs and improved service for these complex products.

Through enhanced communication between physicians, patients and our specialty pharmacy, we aim to achieve maximum appropriate therapy adherence and promote positive clinical outcomes.

Please note, we do not accept unsolicited resumes. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Reliance Rx is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Reliance RX is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.