Pharmacy Liaison — Elevating Patient Care & Adherence

Insight Global; New York (NY); Remote; USD 64,000 - 70,000; Full time

Job summary

Insight Global in New York is seeking a Pharmacy Liaison to support hospital patients and clinicians with a full continuum of medication adherence services. This role combines in-person and phone interactions to ensure high-quality patient care and close coordination with the pharmacy team.

You will educate patients, coordinate with the Patient Service Center, handle prior authorizations and insurance issues, and contribute to process improvements while maintaining patient confidentiality.

Qualifications

• Minimum of 2 years’ experience working in a pharmacy or specialty pharmacy.
• Experience with prior-authorization, billing, and working directly with insurance providers and physicians to resolve issues
• General technical aptitude/well versed in Microsoft Office products (Teams, Excel, Word, etc.)
• Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• PTBC certification (they must obtain this cert within 9 months of starting the role)
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology
• Experience working with systems like EPIC, RxConnect, Pioneer, CoverMyMeds, Rx30, etc.

Responsibilities

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc.
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential

Education

High school diploma or GED

Job description

Insight Global in New York is seeking a Pharmacy Liaison to support hospital patients and clinicians with a full continuum of medication adherence services. This role combines in-person and phone interactions to ensure high-quality patient care and close coordination with the pharmacy team.

You will educate patients, coordinate with the Patient Service Center, handle prior authorizations and insurance issues, and contribute to process improvements while maintaining patient confidentiality.