Adherence Advocate

Independent Health; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Independent Health in Williamsville, NY is seeking an Adherence Advocate to organize and collect patient information via follow-up calls and to track clinical data. You will apply positive communication with internal and external customers while following federal, NYS, and other state laws to promote education and cost-effective, high-quality care.

The role requires strong pharmacy-related experience, excellent communication, and the ability to collaborate with physicians and health-care staff.

Qualifications

• High School diploma or GED required; Pharmacy Tech cert or NYS LPN preferred.
• Three (3) years of pharmacy experience required.
• Ability to identify barriers to a successful care management path.
• Ability to interact with physicians and health-care team.
• Proficient PC/Windows skills including MS Office.
• Excellent problem-solving and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Ability to complete duties independently with flexibility in schedules.
• Demonstrate Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, Supportive.

Responsibilities

• Facilitate surveillance and educational outreach.
• Assemble/review clinical records from multiple sources.
• Forward patients out of acceptable range to a Pharmacist for review.
• Screen for issues using pharmacist-defined assessments; report findings.
• Initiate patient contact per protocol to gather accurate information.
• Document adverse events and tolerability for MD/pharmacy/management.
• Use CPR+, MS Office (Word/Excel/PowerPoint) to record data and reports.
• Assist in maintaining Prior Authorization forms.
• Maintain positive communication and resolve difficult situations.

Skills

Pharmacy experience

Communication

Problem solving

Time management

Interpersonal skills

MS Office proficiency

Education

High School diploma or GED

NYS license/Pharmacy tech certification preferred

Tools

MS Office

CPR+

Word

Excel

PowerPoint

Job description

FIND YOUR FUTURE

We’re excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

Overview

The Adherence Advocate is a customer service professional that will be responsible to organize and collect information from patients in follow-up telephone contacts and to track and report on individual and aggregate clinical information. The Adherence Advocate will apply positive communication skills with internal and external customers. The Adherence Advocate will follow established pharmacy law (and nursing law if applicable to the associate) to include Federal, NYS, and other applicable states, and procedures for health promotion and education and be accountable for delivering cost effective high quality care.

Qualifications

• High School diploma or GED required; Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently. Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Essential Accountabilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues. Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

This is a hybrid position with onsite attendance required at our Williamsville location.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $23.00 - $26.00 hourly

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Aff ... Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.