Patient Adherence Champion

Independent Health Association; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Job summary

Independent Health Association is seeking an Adherence Advocate to support surveillance and education efforts, gathering information from patients via follow-up calls and documenting clinical data. The role requires a High School diploma, pharmacy technician certification or NYS licensed LPN preferred, and at least three years of pharmacy experience.

The position is hybrid with onsite attendance in Williamsville, NY; visa sponsorship is not offered.

Qualifications

• High School diploma or GED required.
• Certified Pharmacy Technician or NYS licensed LPN preferred.
• Three (3) years of pharmacy experience required.
• Demonstrated ability to identify barriers to a successful care management path.
• Demonstrated ability to interact effectively with physicians and other members of the health care system.
• Proficient PC and Windows skills required, including MS Office.
• Excellent problem-solving abilities and time management skills.
• Excellent written, verbal and interpersonal communication skills.
• Demonstrated transferable knowledge, skill and ability to complete job duties independently and proficiently.
• Flexibility in work schedules and assignments.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, and Supportive.

Responsibilities

• Facilitate a systematic approach to support surveillance and educational outreach.
• Assemble and review clinical records obtaining information from multiple sources including MD offices, direct telephone call to patients and internal data systems.
• Forward any patient that falls out of the acceptable, defined range to a Pharmacist for case review.
• Utilize defined assessments assigned by a pharmacist to screen for potential issues. Report any issues to a pharmacist.
• Initiate contact with patients and follow protocol to obtain accurate and timely information to facilitate positive outcomes and determine patient tolerance to therapy.
• Documents and Reports adverse events, adverse effects, and lack of tolerability to MD, pharmacy and management team.
• Use computer programs including CPR +, MS Office, (word, excel, power point) to record data and create reporting structure.
• Assist in the maintenance of Prior Authorization forms.
• Maintain positive facilitative communication and problem solve difficult situations to resolution.

Skills

Pharmacy experience

Interacting with physicians

PC & Windows

MS Office

Problem solving

Written/verbal communication

Interpersonal communication

Flexibility in schedule

Reliance values

Education

High School diploma or GED

Certified Pharmacy Technician or NYS licensed LPN preferred

Tools

MS Office

CPR+

Job description

Independent Health Association is seeking an Adherence Advocate to support surveillance and education efforts, gathering information from patients via follow-up calls and documenting clinical data. The role requires a High School diploma, pharmacy technician certification or NYS licensed LPN preferred, and at least three years of pharmacy experience.

The position is hybrid with onsite attendance in Williamsville, NY; visa sponsorship is not offered.