Patient Accounts Team Lead: Billing & Staff Training

NKC Health; North Kansas City (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

NKC Health is seeking a capable Patient Accounts professional to supervise AR workflows and optimize revenue while maintaining excellent customer service. You will troubleshoot complex billing scenarios, escalate issues when necessary, and contribute to special projects under the Patient Accounts Director.

Training staff and onboarding new hires are key responsibilities. The role requires strong Excel/Office skills, knowledge of medical terminology, payer policies, and prior experience in a

Qualifications

• Minimum 3 years in a patient account-related position; 5 years billing experience preferred.
• Strong customer service and communication skills.
• Ability to handle complex billing scenarios and escalate when needed.

Responsibilities

• Oversees accounts receivable activities to support revenue and patient experience.
• Troubleshoots complex billing scenarios; escalates issues as needed.
• Provides ongoing staff training and in-services; trains new employees.

Skills

Customer service

Communication

Problem solving

Decision making

Training staff

Escalation handling

Education

Associates - Related Field

Tools

Microsoft Excel

Microsoft Word

OneNote

Teams

Job description

NKC Health is seeking a capable Patient Accounts professional to supervise AR workflows and optimize revenue while maintaining excellent customer service. You will troubleshoot complex billing scenarios, escalate issues when necessary, and contribute to special projects under the Patient Accounts Director.

Training staff and onboarding new hires are key responsibilities. The role requires strong Excel/Office skills, knowledge of medical terminology, payer policies, and prior experience in a