Team Lead-Patient Accts

NKC Health; North Kansas City (MO); Vor Ort; USD 60.000 - 75.000; Vollzeit

Zusammenfassung

NKC Health is seeking a capable Patient Accounts professional to supervise AR workflows and optimize revenue while maintaining excellent customer service. You will troubleshoot complex billing scenarios, escalate issues when necessary, and contribute to special projects under the Patient Accounts Director.

Training staff and onboarding new hires are key responsibilities. The role requires strong Excel/Office skills, knowledge of medical terminology, payer policies, and prior experience in a

Qualifikationen

• Minimum 3 years in a patient account-related position; 5 years billing experience preferred.
• Strong customer service and communication skills.
• Ability to handle complex billing scenarios and escalate when needed.

Aufgaben

• Oversees accounts receivable activities to support revenue and patient experience.
• Troubleshoots complex billing scenarios; escalates issues as needed.
• Provides ongoing staff training and in-services; trains new employees.

Kenntnisse

Customer service

Communication

Problem solving

Decision making

Training staff

Escalation handling

Ausbildung

Associates - Related Field

Tools

Microsoft Excel

Microsoft Word

OneNote

Teams

Jobbeschreibung

SUMMARY

Under the direction of the Patient Accounts Director, serves as a resource for staff and ensures workflows are followed. Troubleshoots complex billing scenarios and escalates, as needed. Assists with special projects, as assigned. Conducts ongoing training/in-services for staff and is responsible for training of new employees; manages account receivable activities to ensure optimal revenue outcomes and customer experience.

EXPERIENCE

Minimum of 3 years experience in a patient account-related position preferred; 5 years billing and payer experience preferred.

SPECIAL SKILLS

Excellent customer service and communication skills required; excellent judgement skills in handling difficult situations; ability to work in fast-paced environment; ability to problem solve issues where analysis and complex decision making is required; serves as first level of escalation in issue resolution for staff; decisions and actions have direct impact on hospital financials; demonstrated ability to work with all levels of management.

OTHER

Skilled in Microsoft Excel, Word, OneNote, Teams; Knowledge of medical terminology, payer policies, UB-04 and modifiers preferred.

EDUCATION

, Preferred: Associates - Related Field