Patient Accounts Specialist — First-Line Billing & Support

Universal Health Services; Richmond (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

Universal Health Services in the United States is seeking a Patient Accounts Specialist to handle first-line inquiries from patients and insurance companies. You will document inquiries, resolve issues, and communicate resolutions within the Patient Accounting System, while escalating complex cases to management as needed.

The role requires a high school diploma or equivalent and 1-3 years of customer service experience, with solid Microsoft Office skills.

Qualifications

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused with attention to detail and ability to multitask
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Written & verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Universal Health Services in the United States is seeking a Patient Accounts Specialist to handle first-line inquiries from patients and insurance companies. You will document inquiries, resolve issues, and communicate resolutions within the Patient Accounting System, while escalating complex cases to management as needed.

The role requires a high school diploma or equivalent and 1-3 years of customer service experience, with solid Microsoft Office skills.