Patient Accounts Specialist

UHS; Richmond (VA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive Compensation

Generous Paid Time Off

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Pet Insurance

Job summary

Universal Health Services’ Atlantic Region Central Billing Office seeks a Patient Accounts Specialist to handle first-line inquiries from patients and insurers, document all interactions, and provide timely resolutions.

You will work with facility and CBO teams, escalate complex issues, and maintain proficiency in the patient accounting system. A high school diploma and 1–3 years in customer service are preferred; strong Excel/Outlook skills are expected.

Qualifications

• High school diploma or equivalent is required or preferred.
• 1–3 years customer service experience is preferred.
• Strong written and verbal communication skills are required.
• Familiarity with healthcare business office workflows is a plus.

Responsibilities

• Document all inquiries from patients and third party payers.
• Act as the first line of support for account or claim questions.
• Root cause issues and work toward resolution.
• Document and communicate resolutions in the Patient Accounting System.
• Escalate unresolved accounts to management as needed.
• Respond to inquiries within 24 hours with status updates.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Atlantic Region CBO: The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

Responsibilities: The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance and customer service to our affiliated Universal Health Services hospitals. https://jobs.uhs.com/atlantic-region-cbo The Atlantic Region CBO is seeking a dynamic and talented Patient Accounts Specialist. The Patient Accounts Specialist is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com. From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.