Patient Accounts Representative

CareerArc Group; Holyoke (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

CareerArc Group in Holyoke, MA is seeking a detail-oriented accounts receivable clerk to collect delinquent and patient-pay accounts, correct errors, and assist with insurance verification.

Responsibilities include making collection calls, sending letters, preparing bills, meeting with customers, and handling bad debt; a high school diploma and one year in a hospital-related office are preferred; bilingual Spanish-English is strongly favored.

Qualifications

• High school diploma required; advanced technical training or some college preferred.
• 1 year of experience in a business office environment, preferably in a hospital.

Responsibilities

• Collect delinquent and patient-pay accounts, including calls and letters, and prepare itemized bills.
• Correct erroneous information on patient accounts and resolve complaints.
• Assist in insurance verification and pre-certification tasks for inpatient and elective surgery accounts.
• Process bad debt accounts as assigned or directed; meet with customers about account problems.

Skills

Bilingual Spanish-English

Accounts receivable

Communication skills

Education

High school diploma

Job description

TO COLLECT DELINQUENT ACCOUNTS AND PATIENT-PAY ACCOUNTS, CORRECT ERRONEOUS INFORMATION ON PATIENT ACCOUNTS, RESOLVE COMPLAINTS CONCERNING PATIENTS# ACCOUNTS AND PERFORM CLERICAL FUNCTIONS NECESSARY COMPLETE THESE RESPONSIBILITIES; TO ASSIST IN INSURANCE VERIFICATION PROCESSES

• To competently perform functions relative to the collection of patient accounts, including, but not necessarily limited to, making collection calls, sending collection letters, preparing itemized bills, making corrections on returned mail, and processing automobile accident liens.
• To meet with customers concerning their account problems, questions, or requests.
• To assist in completing verification and pre certification responsibilities for inpatient and elective surgery accounts and to assist in the processing of bad debt accounts as assigned or directed.

Education: High school graduate required; advanced technical training or some college preferred

Experience: One year of experience in a business office environment, preferably in a hospital, and including communications with health plans; third party or self pay collections experience as well as bilingual skills (Spanish-English) strongly preferred.