Patient Accounts Specialist: Collections & Verification

Holyoke Medical Center, Inc.; Holyoke (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

CareerArc Group in Holyoke, MA is seeking a detail-oriented accounts receivable clerk to collect delinquent and patient-pay accounts, correct errors, and assist with insurance verification.

Responsibilities include making collection calls, sending letters, preparing bills, meeting with customers, and handling bad debt; a high school diploma and one year in a hospital-related office are preferred; bilingual Spanish-English is strongly favored.

Qualifications

• High school diploma required; advanced technical training or some college preferred.
• 1 year of experience in a business office environment, preferably in a hospital.

Responsibilities

• Collect delinquent and patient-pay accounts, including calls and letters, and prepare itemized bills.
• Correct erroneous information on patient accounts and resolve complaints.
• Assist in insurance verification and pre-certification tasks for inpatient and elective surgery accounts.
• Process bad debt accounts as assigned or directed; meet with customers about account problems.

Skills

Bilingual Spanish-English

Accounts receivable

Communication skills

Education

High school diploma

Job description

CareerArc Group in Holyoke, MA is seeking a detail-oriented accounts receivable clerk to collect delinquent and patient-pay accounts, correct errors, and assist with insurance verification.

Responsibilities include making collection calls, sending letters, preparing bills, meeting with customers, and handling bad debt; a high school diploma and one year in a hospital-related office are preferred; bilingual Spanish-English is strongly favored.