Customer Service Supervisor- Patient Accounts

Dayton Children's Hospital; Rome (OH); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Dayton Children's Hospital is seeking a Patient Financial Services Insurance Billing Supervisor to oversee the insurance billing teams. You will supervise daily operations, ensure accurate and timely billing, and partner with leadership to resolve issues and ensure compliant revenue cycle processes.

The role emphasizes supervising staff, communicating across departments, and maintaining efficient workflows within our Cash Applications department.

Qualifications

• Minimum 2 years in patient financial services or healthcare billing.
• Strong communication and interpersonal skills.
• Ability to work tactfully with patients, staff, and interdepartmental customers.

Responsibilities

• Supervise day-to-day work of the insurance billing team and ensure accurate, timely billing.
• Collaborate with manager and departments to resolve discrepancies and improve revenue cycle efficiency.

Skills

Billing supervision

Revenue cycle

Communication

Leadership

Time management

Education

High school diploma

Job description

Job Details

The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.

Facility

Work from Home - Hybrid - Ohio

Department

Cash Applications

Schedule

Full time

Hours

40

Job Details

The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.

Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.

Education

• High school diploma required

Experience

• Minimum of 2 year of experience in patient financial services or healthcare billing
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers

Skills/Competencies

• Proficient in supervising billing and collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time-management skills