Patient Access & Registration Specialist

Rochester Regional Health; Town of Geneseo (NY); On-site; USD 52,349,000 - 56,482,000; Full time

Job summary

Rochester Regional Health's Geneseo Medical Campus is seeking an Access Associate to interview patients, collect registration data, verify insurance, and coordinate precertifications.

You will handle co-pays, schedule appointments, and set up new patient records in Care Connect, while communicating with payers and departments. Weekend shifts are included, with potential for interpretation duties as needed.

Qualifications

• 2-year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills.
• Excellent customer service and communication skills.
• Associate degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.
• If qualified, may be asked to interpret on occasion.
• Performs other duties as assigned.
• RGMG Only: Flexibility and transportation to other medical group locations or other affiliated locations required.

Skills

Customer service

Communication skills

Computer skills

Education

2-year degree or equivalent

Associate degree

Job description

Rochester Regional Health's Geneseo Medical Campus is seeking an Access Associate to interview patients, collect registration data, verify insurance, and coordinate precertifications.

You will handle co-pays, schedule appointments, and set up new patient records in Care Connect, while communicating with payers and departments. Weekend shifts are included, with potential for interpretation duties as needed.