Patient Access & Registration Specialist

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking a patient registration specialist at the Batavia Medical Campus. You will greet patients, collect demographic and financial data, verify insurance, obtain precertifications, and handle co-payments.

You will also set up new patient records and coordinate with payers and departments to ensure smooth scheduling and accurate data collection. The role is full-time, on-site with typical 40 hours/week, located in Batavia NY.

Qualifications

• Associate degree preferred.
• 2 year degree or equivalent combination of education and work experience preferred.
• Intermediate computer skills required.
• Excellent customer service and communication skills.

Responsibilities

• Manages incoming calls and provides necessary information.
• Greeting patients or representatives and giving directions as needed.
• Scheduling and prescheduling patient appointments.
• Interviewing patients or representatives to collect required data and complete registration.
• Identify services with no payment source and inform about financial assistance.
• Verify insurance eligibility and obtain necessary precertifications/authorizations.
• Process co-pays, deductibles and other payments; provide cost estimates.
• Review charges in WQs for completeness and accuracy.
• Ensure data accuracy and regulatory compliance.
• Communicate with payers, physicians, and other departments.
• Set up new patient records via Care Connect.
• May interpret when qualified; perform other duties as assigned.
• Flexibility and travel to other locations may be required for RGMG.

Skills

2 year degree/experience

Intermediate computer skills

Excellent customer service

Communication skills

Education

Associate degree preferred

Tools

Care Connect

Job description

Rochester Regional Health is seeking a patient registration specialist at the Batavia Medical Campus. You will greet patients, collect demographic and financial data, verify insurance, obtain precertifications, and handle co-payments.

You will also set up new patient records and coordinate with payers and departments to ensure smooth scheduling and accurate data collection. The role is full-time, on-site with typical 40 hours/week, located in Batavia NY.