Patient Access Associate: Registration and Insurance

Unity-Hospital-of-Rochester; Town of Greece (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking a full-time Patient Registration Specialist at Unity Perinatal Medicine in Rochester, NY. You will interview patients or their representatives, collect demographic and financial data, verify insurance, and ensure accurate data entry into Care Connect.

Responsibilities include greeting patients, scheduling, determining payment arrangements when needed, and communicating with payers and physicians. Strong customer service and basic computer skills are essential.

Qualifications

• Associate degree preferred.
• One year of customer service experience preferred.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductables and/or other types of payments.
• Reviews charges in charge review WQs for completeness and accuracy.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.

Skills

Customer service

Communication skills

Intermediate computer skills

Care Connect

Education

Associate degree preferred

Two year degree or equivalent combination of education and work experience preferred

Tools

Care Connect

Job description

Rochester Regional Health is seeking a full-time Patient Registration Specialist at Unity Perinatal Medicine in Rochester, NY. You will interview patients or their representatives, collect demographic and financial data, verify insurance, and ensure accurate data entry into Care Connect.

Responsibilities include greeting patients, scheduling, determining payment arrangements when needed, and communicating with payers and physicians. Strong customer service and basic computer skills are essential.