Access Associate - Evening/Weekend Patient Registration

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate for the Admissions department at the North Street Campus in Batavia, NY. The role focuses on patient interviews to collect registration data, insurance verification, precertifications, and guidance on financial assistance, with emphasis on accuracy and compliance.

Responsibilities include greeting patients, scheduling, collecting co-pays, and setting up new patient records via Care Connect.

Qualifications

• None.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
• Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
• Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
• Communication with external customers such as but not limited to; payers, physician offices and other departments.
• Accurately sets up new patient record via Care Connect.

Education

Associates Degree

Job description

Rochester Regional Health is seeking an Access Associate for the Admissions department at the North Street Campus in Batavia, NY. The role focuses on patient interviews to collect registration data, insurance verification, precertifications, and guidance on financial assistance, with emphasis on accuracy and compliance.

Responsibilities include greeting patients, scheduling, collecting co-pays, and setting up new patient records via Care Connect.