Patient Access Triage Specialist

US Oncology Inc.; Spokane (WA); On-site; USD 37,000 - 66,000; Full time

Job summary

Spokane Eye Clinic is seeking a Patient Services Representative (Triage) to join the patient access team in Spokane, WA. You will handle scheduling, registrations, and insurance verification while delivering exceptional customer service throughout the patient journey.

The role requires 2+ years in a patient-facing healthcare function, strong English communication, and the ability to work in a fast-paced environment with HIPAA compliance.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in a patient-facing healthcare or customer service role.
• Excellent English communication; bi-lingual is a plus.

Responsibilities

• Register patients and schedule appointments following policies accurately.
• Verify demographics, insurance information, and benefits.
• Provide upfront financial counseling and explain costs.
• Assist with check-in, payments, and payment plans as needed.
• Maintain HIPAA compliance and protect patient privacy.
• Coordinate patient flow and relay appointment details to staff.

Skills

Verbal communication

Written communication

Customer service

Critical thinking

Analytical skills

Troubleshooting

Cash handling

Interpersonal skills

Teamwork

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Spokane Eye Clinic is seeking a Patient Services Representative (Triage) to join the patient access team in Spokane, WA. You will handle scheduling, registrations, and insurance verification while delivering exceptional customer service throughout the patient journey.

The role requires 2+ years in a patient-facing healthcare function, strong English communication, and the ability to work in a fast-paced environment with HIPAA compliance.