Patient Access Training Specialist

JPS Health Network; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

JPS Health Network in Fort Worth, TX is seeking a Patient Access Trainer to establish and manage education programs for the Patient Access team across scheduling, registrations, and insurance workflows. The role focuses on planning, leading, and auditing training, with emphasis on quality metrics and staff development in the revenue cycle.

You will collaborate with leadership to design manuals, scripts, and competency tools, while ensuring compliance and up-to-date practices across departments.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum 2 years of experience required in patient access, patient accounting, training or quality assurance.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Organizes, implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
• Plans, coordinates, and leads internal in-services and educational programming for patient access staff in scheduling, arrival, admission, pre-registration, registration, insurance verification, financial clearance or counseling, cashiering, or policies.
• Aware of educational resources and determines how resources can best support training initiatives.
• Assists manager to design training and staff assessment materials, including manuals, presentations, scripts, competency tests, tip sheets, and evaluation scorecards.
• Ensures Patient Access staff maintain departmental education requirements and stay up to date on industry changes.
• Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment.
• Recognizes training opportunities and participates in improvement plans; assists in implementing enhancements and new products.
• Regularly reviews pre-registration, registrations, and third-party and patient bills for accuracy; ensures data is entered correctly for related users.
• Helps analyze trends in performance data and uses information to adjust training programs.
• Represents the organization with professionalism in communications with patients, families, payers, and staff.
• Assists in staff training of peers and colleagues as applicable.
• Demonstrates commitment to patient/customer satisfaction with friendly interactions and proactive communication.

Education

Associate’s Degree in a related field

Certified Healthcare Access Associate (CHAA)

Epic Cadence, ADT/Grand Central, Referrals

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

JPS Health Network in Fort Worth, TX is seeking a Patient Access Trainer to establish and manage education programs for the Patient Access team across scheduling, registrations, and insurance workflows. The role focuses on planning, leading, and auditing training, with emphasis on quality metrics and staff development in the revenue cycle.

You will collaborate with leadership to design manuals, scripts, and competency tools, while ensuring compliance and up-to-date practices across departments.