Patient Access Trainer

JPS Health Network; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

JPS Health Network in Fort Worth, TX is seeking a Patient Access Trainer to establish and manage education programs for the Patient Access team across scheduling, registrations, and insurance workflows. The role focuses on planning, leading, and auditing training, with emphasis on quality metrics and staff development in the revenue cycle.

You will collaborate with leadership to design manuals, scripts, and competency tools, while ensuring compliance and up-to-date practices across departments.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum 2 years of experience required in patient access, patient accounting, training or quality assurance.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Organizes, implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
• Plans, coordinates, and leads internal in-services and educational programming for patient access staff in scheduling, arrival, admission, pre-registration, registration, insurance verification, financial clearance or counseling, cashiering, or policies.
• Aware of educational resources and determines how resources can best support training initiatives.
• Assists manager to design training and staff assessment materials, including manuals, presentations, scripts, competency tests, tip sheets, and evaluation scorecards.
• Ensures Patient Access staff maintain departmental education requirements and stay up to date on industry changes.
• Provides one-on-one targeted training in response to performance deficiencies and promotes a collaborative environment.
• Recognizes training opportunities and participates in improvement plans; assists in implementing enhancements and new products.
• Regularly reviews pre-registration, registrations, and third-party and patient bills for accuracy; ensures data is entered correctly for related users.
• Helps analyze trends in performance data and uses information to adjust training programs.
• Represents the organization with professionalism in communications with patients, families, payers, and staff.
• Assists in staff training of peers and colleagues as applicable.
• Demonstrates commitment to patient/customer satisfaction with friendly interactions and proactive communication.

Education

Associate’s Degree in a related field

Certified Healthcare Access Associate (CHAA)

Epic Cadence, ADT/Grand Central, Referrals

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Who We Are

JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it.Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy.Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk.Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

Description:

The Patient Access Trainer is responsible for maintaining successful education programs for JPS Patient Access as well as researching and aligning educational resources with strategic focus areas. In addition to planning and leading training initiatives, this position monitors quality and performance metrics, keeping the Manager Patient Access Quality & Training apprised of results, and using data to identify and develop targeted opportunities for staff development in all areas of the health system’s revenue cycle.

Typical Duties:

• Organizes, implements a revenue cycle training program for new hire orientation, staff development, and on-the-job training across revenue cycle functions.
• Plans, coordinates, and leads internal in-services and educational programming for patient access staff in the areas of scheduling, arrival, admission, pre-registration, registration, insurance verification, financial clearance or counseling, cashiering, managed care policies, third-party insurance billing, account follow-up, customer service, and other areas identified as necessary.
• Aware of educational resources and determines how resources can best support training initiatives.
• Assists manager to design training and staff assessment materials, including, but not limited to: manuals, presentations, scripts, competency tests, tip sheets, and evaluation scorecards.
• Ensures Patient Access staff maintain departmental education requirements as needed or expected of their role and remains up to date on changes—whether internally or within the industry at large—affecting their job functions.
• Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner.
• Recognizes training opportunities and actively participates in improvement plans; works with business partners to successfully implement new enhancements and products.
• Regularly reviews and audits pre-registration, registrations, and third-party and patient bills for completion and accuracy; ensures patient demographic and insurance data, for instance, is entered correctly into the data system and are available to the appropriate users/departments.
• Assists Patient Access leaders in analyzing trends in organizational and individual performance data and uses information to adjust and refine training programs as needed.
• Represents the organization by emphasizing professionalism throughout all communications with patients, patients’ families, payers, and internal staff.
• Assists in staff training of peers and colleagues as applicable or requested.
• Demonstrates the importance of satisfying the needs of the patient/customer by friendly and caring interactions, being attentive to the customer’s needs, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience throughout JPS Health Network.
• Performs all other job related duties as assigned.

Qualifications:

Required Education and Experience:

• High School Diploma, GED, or equivalent.
• Minimum 2 years of experience required in one of the following areas: patient access, patient accounting and healthcare training and/or quality assurance.
• Above average proficiency using Microsoft Professional Office Suite including, Word, Excel, PowerPoint and Outlook.

Preferred Education and Experience:

• Associate’s Degree in a related field of study from an accredited college or university.
• Certified Healthcare Access Associate (CHAA)
• Epic Cadence, ADT/Grand Central, Referrals strongly preferred

Preferred Licensure/Certification/ Specialized Training:

Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States