Patient Access Training Lead: Onboarding & QA

Edward Elmhurst Health; Naperville (IL); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Savings Account

Retirement Options with Company Match

Paid Time Off

Career Growth

Job summary

Edward Elmhurst Health is seeking a Patient Access Training Specialist in Naperville to lead onboarding and ongoing training for Patient Access staff. You will deliver in-person and virtual sessions, evaluate learning outcomes, and ensure regulatory compliance and policy adherence.

The role emphasizes improving financial performance, operational efficiency, and patient experience, with opportunities to coach staff and refine processes within a growing health system.

Qualifications

• Previous experience in adult education and training.
• Excellent interpersonal and written communication skills.
• Knowledge of medical terminology and patient access insurances.

Responsibilities

• Develop and deliver onboarding programs for new hires and ongoing training.
• Lead training related to Patient Access systems, workflows, and compliance.
• Evaluate training outcomes, ensure staff competency, and document results.
• Support QA audits, data analysis, and process improvement initiatives.

Skills

Adult education

Training delivery

Interpersonal skills

Computer proficiency

Written communication

Medical terminology

Education

High School diploma or GED

Associate degree in business or healthcare

Bachelor’s degree in education / organizational development / business / healthcare

Tools

Learning management systems

MS Office / computer programs

Job description

Edward Elmhurst Health is seeking a Patient Access Training Specialist in Naperville to lead onboarding and ongoing training for Patient Access staff. You will deliver in-person and virtual sessions, evaluate learning outcomes, and ensure regulatory compliance and policy adherence.

The role emphasizes improving financial performance, operational efficiency, and patient experience, with opportunities to coach staff and refine processes within a growing health system.