Patient Access Training Architect

Edward Elmhurst Health; Warrenville (IL); On-site; USD 34,247 - 51,370; Full time

Benefits offered by this job

Career growth

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness savings plan

Health Savings Account options

Retirement with company match

Paid time off

Job summary

Edward Elmhurst Health is seeking a Patient Access Training Specialist in Warrenville to design and deliver training programs for the call center. You will develop curricula for new hires, technical skill refreshers, customer service techniques, and compliance requirements.

You will lead both in-person and virtual sessions, tailor content to team needs, and apply adult learning principles to ensure practical application. Strong communication and knowledge of QA in contact centers are essential.

Qualifications

• Associate’s Degree or 2 years relevant experience.
• 2 years QA or training experience in contact center.
• Experience in contact center training and QA and analysis programs.
• Strong written and verbal communication skills.
• Understanding of contact center operations and QA role.
• Proficient in presentation and analytic tools.

Responsibilities

• Create comprehensive training materials: presentations, manuals, e-learning, simulations.
• Customize training content for team needs and product updates.
• Incorporate adult learning principles for engaging experiences.
• Lead in-person and virtual training sessions for new hires and staff.
• Facilitate onboarding and mentorship during initial weeks.

Skills

Instructional design

Adult learning

Communication

Presentation

Education

Associate degree or 2 years experience

Tools

LMS

Data analytics

Authoring tools

Job description

Edward Elmhurst Health is seeking a Patient Access Training Specialist in Warrenville to design and deliver training programs for the call center. You will develop curricula for new hires, technical skill refreshers, customer service techniques, and compliance requirements.

You will lead both in-person and virtual sessions, tailor content to team needs, and apply adult learning principles to ensure practical application. Strong communication and knowledge of QA in contact centers are essential.