Patient Access Training Lead

Endeavor Health; Warrenville (IL); On-site; USD 34,440 - 50,971; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Job summary

Endeavor Health in Warrenville, IL is seeking a Patient Access Training Specialist to design and deliver comprehensive training programs for the call center. You will create materials, curricula, e-learning modules, and simulations to prepare new hires and existing staff.

You will lead in-person and virtual sessions, apply adult learning principles, and tailor content to product updates and policy changes. The role requires strong communication, QA/training experience in contact centers, and a

Qualifications

• Education: Associate’s Degree or 2 years relevant experience.
• Experience: 2 years Quality Assurance or training experience.
• Experience in contact center training and quality assurance and analysis programs.
• Exceptional written and verbal communication skills.

Responsibilities

• Develop training materials, presentations, manuals, e-learning modules, and simulations for the call center.
• Customize training content based on team needs, product updates, or identified knowledge gaps.
• Apply adult learning principles to create engaging, scenario-based training modules.
• Lead in-person and virtual training sessions to meet learning objectives.

Skills

Communication skills

Adult learning principles

Education

Associate’s Degree or 2 years relevant experience

Tools

LMS

Analytics tools

Job description

Endeavor Health in Warrenville, IL is seeking a Patient Access Training Specialist to design and deliver comprehensive training programs for the call center. You will create materials, curricula, e-learning modules, and simulations to prepare new hires and existing staff.

You will lead in-person and virtual sessions, apply adult learning principles, and tailor content to product updates and policy changes. The role requires strong communication, QA/training experience in contact centers, and a