Patient Access Quality Improvement Specialist

Edward Elmhurst Health; Warrenville (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Career growth

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness savings plan

HSA options

Retirement with company match

Paid time off

Community involvement opportunities

Job summary

Edward Elmhurst Health is seeking a Patient Access Quality Improvement Analyst in Warrenville, IL. You will monitor and enhance the performance of customer service representatives in the call center, ensuring adherence to quality standards, policies, and procedures with a focus on patient experience.

You will review calls, provide constructive feedback, and work with leadership to develop targeted coaching and training programs that raise service quality and compliance across the team.

Qualifications

• 2 years Call Center Quality Assurance experience required.

Responsibilities

• Review recorded calls to assess adherence to policies and standards.
• Provide actionable feedback to agents and leadership.
• Collaborate with management to develop training and improve performance.
• Lead and manage the ongoing quality improvement program within contact centers.
• Ensure regulatory compliance and privacy protocols.

Skills

Call center QA

Written and verbal comms

Quality standards

Education

Associates degree preferred

Job description

Edward Elmhurst Health is seeking a Patient Access Quality Improvement Analyst in Warrenville, IL. You will monitor and enhance the performance of customer service representatives in the call center, ensuring adherence to quality standards, policies, and procedures with a focus on patient experience.

You will review calls, provide constructive feedback, and work with leadership to develop targeted coaching and training programs that raise service quality and compliance across the team.