Patient Access Lead: Elevate Scheduling & Care

Endeavor Health; Naperville (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Free Parking at designated locations

Tuition Reimbursement

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Career Pathways to Promote Growth

Wellness Program Savings Plan

Medical, Dental, and Vision options

Job summary

Endeavor Health in Naperville, IL seeks a Patient Access Representative Lead to supervise the patient access department, oversee registrations, and verify insurance coverage.

You will mentor staff, manage scheduling across services, and collaborate with billing to resolve verification issues, while maintaining a welcoming patient experience.

This full-time role requires an associate degree in health administration and 3–5 years in patient access, with strong leadership and system proficiency.

Qualifications

• Associates degree in Health Administration required.
• 3–5 years of experience in patient access or healthcare administration.
• Experience using patient registration and scheduling systems.

Responsibilities

• Lead and manage the patient access department to foster excellence.
• Supervise and mentor a team of patient access professionals.
• Perform advanced patient registrations and handle complex scenarios.
• Ensure accuracy of demographic and insurance data in the EHR.
• Coordinate and supervise scheduling for various services.
• Handle scheduling for specialized services and follow-up appointments.
• Supervise insurance verification processes and resolve issues.
• Verify coverage and eligibility; collaborate with billing.
• Provide guidance on patient communication and support.
• Assist in training newer patient access representatives.
• Develop strategies to minimize wait times and create a welcoming environment.

Skills

Patient access

Healthcare administration

Team leadership

Staff mentoring

Customer service

Education

Associates Degree Health Administration

Tools

Electronic health records (EHR)

Job description

Endeavor Health in Naperville, IL seeks a Patient Access Representative Lead to supervise the patient access department, oversee registrations, and verify insurance coverage.

You will mentor staff, manage scheduling across services, and collaborate with billing to resolve verification issues, while maintaining a welcoming patient experience.

This full-time role requires an associate degree in health administration and 3–5 years in patient access, with strong leadership and system proficiency.