Patient Access & Scheduling Specialist

Edward Elmhurst Health; Warrenville, Northern (IL, KY); Hybrid; USD 27,000 - 40,000; Full time

Benefits offered by this job

Tuition Reimbursement

Free Parking

Health Coverage Options

Paid Time Off

Retirement with Company Match

Job summary

Edward-Elmhurst Health in Warrenville, IL is seeking a Patient Scheduling Representative I to handle inbound calls, schedule appointments, and verify patient information. The role emphasizes courteous service, accuracy, and HIPAA compliance in all interactions.

The position requires a high school diploma or GED and 1 year of customer service or healthcare experience, with inbound call center and EPIC/Cadence familiarity being a plus. Regular hours and benefits apply.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or healthcare experience required.
• Inbound Call Center experience preferred.
• Epic Prelude or Cadence experience preferred.

Responsibilities

• Schedule and register patient appointments from inbound phone queues.
• Promote positive patient experiences by minimizing call wait times and providing exceptional service.
• Document information accurately in the EPIC system.
• Pre-register and verify insurance eligibility.
• Communicate professionally with patients, physicians, and staff.
• Meet productivity and QA standards and participate in staff meetings.

Skills

Verbal communication

Active listening

Calm under pressure

Attention to detail

Medical terminology

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Windows

Excel

Outlook

Telephony applications

Job description

Edward-Elmhurst Health in Warrenville, IL is seeking a Patient Scheduling Representative I to handle inbound calls, schedule appointments, and verify patient information. The role emphasizes courteous service, accuracy, and HIPAA compliance in all interactions.

The position requires a high school diploma or GED and 1 year of customer service or healthcare experience, with inbound call center and EPIC/Cadence familiarity being a plus. Regular hours and benefits apply.