Patient Access QA & Training Specialist

Endeavor Health; Warrenville (IL); On-site; USD 66,592,000 - 99,888,000; Full time

Benefits offered by this job

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Warrenville, IL, is seeking a Patient Access Quality Improvement Analyst to monitor and enhance call center performance, ensuring adherence to quality standards and policies. This role reports to the Supervisor of Patient Access Quality Improvement and focuses on improving patient experiences.

Responsibilities include reviewing calls, providing feedback, developing training with management, and leading the ongoing quality improvement program across contact centers.

Qualifications

• 2 years of call center quality assurance experience.
• Exceptional written and verbal communication.
• Strong understanding of the contact center environment.

Responsibilities

• Monitor and evaluate customer service representatives to ensure quality standards.
• Deliver detailed feedback and coaching based on quality reviews.
• Collaborate with leads to provide targeted coaching sessions.
• Identify performance gaps and develop quality improvement initiatives.
• Audit interactions for regulatory and privacy compliance.

Skills

Quality Assurance

Communication skills

Call center experience

Education

Associates Degree Preferred

Job description

Endeavor Health in Warrenville, IL, is seeking a Patient Access Quality Improvement Analyst to monitor and enhance call center performance, ensuring adherence to quality standards and policies. This role reports to the Supervisor of Patient Access Quality Improvement and focuses on improving patient experiences.

Responsibilities include reviewing calls, providing feedback, developing training with management, and leading the ongoing quality improvement program across contact centers.