Patient Access Team Lead – Scheduling & Service

Froedtert Health; Town of Brookfield (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Career pathways

Tuition assistance

Academic partnership with MCW

Referral bonuses

403b retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance

Job summary

Froedtert Health is seeking an on-site receptionist/assistant to coordinate scheduling for the PASR team, ensuring efficient patient-focused service. You will lead scheduling workflows and education initiatives to meet organizational goals while maintaining exemplary customer service.

Applicants should have 3+ years in a receptionist or customer service role, with 3–5 years of leadership experience preferred. A high school diploma is required, and healthcare experience is a plus.

Qualifications

• Minimum of 3 years experience as a receptionist/assistant or in customer service.
• 3–5 years of informal or formal leadership experience preferred.
• Experience in a medical/healthcare setting preferred.
• High School diploma or equivalent is required.
• Proficient in Microsoft Outlook and Word; knowledge of medical terminology and EpicCare preferred.
• Proficiency in Microsoft Excel and Visio is preferred.

Responsibilities

• Coordinate operations of the PASR team to facilitate efficient, patient-focused scheduling of services.
• Coordinate education and workflow enhancements to support organizational objectives.
• Maintain a strong focus on customer service during all patient and staff interactions.

Skills

Communication skills

Multi-tasking

Organizational skills

Customer service

Outlook

Word

Medical terminology

EpicCare

Excel

Visio

Education

High School diploma

Tools

EpicCare

Microsoft Outlook

Microsoft Word

Microsoft Excel

Visio

Job description

Froedtert Health is seeking an on-site receptionist/assistant to coordinate scheduling for the PASR team, ensuring efficient patient-focused service. You will lead scheduling workflows and education initiatives to meet organizational goals while maintaining exemplary customer service.

Applicants should have 3+ years in a receptionist or customer service role, with 3–5 years of leadership experience preferred. A high school diploma is required, and healthcare experience is a plus.