Patient Access Team Lead — Scheduling, QA & Service

HCA Healthcare, Inc.; Englewood (CO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) Plan with match

Job summary

HCA HealthONE Swedish is seeking a Patient Access Team Lead to oversee daily registration operations and staff assignments. You will model AIDET and ensure high-quality customer service across patient access processes.

You will coordinate with supervisors to manage staffing, QA metrics, and patient experience goals, while collaborating with nursing and ancillary departments to maintain smooth patient flow. This on-site role includes comprehensive benefits within HCA Healthcare.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patients experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles.
• When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas.
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assists in resolving patient concerns.

Education

High school diploma or GED

Job description

HCA HealthONE Swedish is seeking a Patient Access Team Lead to oversee daily registration operations and staff assignments. You will model AIDET and ensure high-quality customer service across patient access processes.

You will coordinate with supervisors to manage staffing, QA metrics, and patient experience goals, while collaborating with nursing and ancillary departments to maintain smooth patient flow. This on-site role includes comprehensive benefits within HCA Healthcare.