Patient Access Team Lead - Patient Experience & Ops

HCA Healthcare, Inc.; Brandon (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) with match

Education support

Fertility and family building benefits

Job summary

HCA Florida Brandon Hospital is seeking a Patient Access Team Lead to oversee daily registration operations and assist with staffing and QA processes. You will guide staff, resolve patient concerns, and ensure compliance with department policies to deliver seamless admissions and cash collection activities.

Responsibilities include registering patient types, staffing assistance, and maintaining QA metrics while promoting excellent customer service.

Qualifications

• High school diploma or GED preferred.
• At least one year of related experience required.

Responsibilities

• Register all patient types.
• Assist in staffing and scheduling under supervision.
• Maintain QA statistics and report results.
• Handle on-call duties to ensure adequate staffing.
• Assist in resolving patient concerns and optimize service quality.

Skills

Customer service

Staffing

Registration knowledge

QA reporting

On-call duties

Education

High school diploma or GED preferred

Job description

HCA Florida Brandon Hospital is seeking a Patient Access Team Lead to oversee daily registration operations and assist with staffing and QA processes. You will guide staff, resolve patient concerns, and ensure compliance with department policies to deliver seamless admissions and cash collection activities.

Responsibilities include registering patient types, staffing assistance, and maintaining QA metrics while promoting excellent customer service.