Patient Access Leader — Registration & Scheduling

MUSC Health; Camden (SC); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

MUSC Health is seeking a Patient Access Services Supervisor to lead the daily registration and scheduling teams, ensuring a high level of customer service and accurate preparation of patient accounts for billing. This role reports to the Manager of Patient Access Services and directly supervises staff to maintain smooth front-end operations.

Under general supervision, you will monitor operating systems and employee performance to boost patient satisfaction, improve efficiency, and maximize

Formación

• Bachelor's degree from an accredited college/university and two years directly related customer service work experience; or an associate's degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience.
• Related customer service work experience in a medical office or hospital environment highly preferred.
• Prior supervisory experience beneficial.
• Excellent communication skills required.
• Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.

Responsabilidades

• Monitor operating systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness.
• Directly supervise the daily registration and scheduling functions of staff to ensure high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for MUSP and MUHA services.
• Support and collaborate with clinicians, front desk staff, and billing teams to ensure timely and accurate patient access processes.

Conocimientos

Customer service

Communication

Supervisory experience

Educación

Bachelor's degree

Associate degree

High school diploma

Descripción del empleo

MUSC Health is seeking a Patient Access Services Supervisor to lead the daily registration and scheduling teams, ensuring a high level of customer service and accurate preparation of patient accounts for billing. This role reports to the Manager of Patient Access Services and directly supervises staff to maintain smooth front-end operations.

Under general supervision, you will monitor operating systems and employee performance to boost patient satisfaction, improve efficiency, and maximize