Patient Access Team Lead - Scheduling & Patient Experience

Shriners Children’s Hospital; Greenville (SC); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Shriners Children’s Hospital in Greenville, SC is seeking a Patient Access Supervisor to oversee day-to-day patient access and scheduling for the on-site Contact Center. This role ensures accurate registration, timely scheduling, and a high-quality patient experience while guiding a dedicated team of Patient Access Representatives.

You will monitor KPIs, manage real-time workflows, and provide coaching. A high school diploma is required with 3 years in patient access or related fields and strong

Qualifications

• High school diploma or GED required.
• 3 years of experience in patient access, scheduling, registration, or customer service in healthcare.
• Proficiency in Word, Excel, Outlook; HIPAA knowledge.
• Ability to interpret performance reports and manage schedules.

Responsibilities

• Oversee daily patient access and scheduling for the site Contact Center.
• Monitor KPIs, call volume, handle time, and patient experience metrics.
• Directly supervise Contact Center staff with coaching and performance feedback.
• Collaborate with Practice Manager and site leadership to align front-end workflows.

Skills

Leadership

Staff supervision

Communication

Time management

Microsoft Office

HIPAA knowledge

Education

High School Diploma or GED

Associates degree or higher (preferred)

Tools

Epic

Call center software

Job description

Shriners Children’s Hospital in Greenville, SC is seeking a Patient Access Supervisor to oversee day-to-day patient access and scheduling for the on-site Contact Center. This role ensures accurate registration, timely scheduling, and a high-quality patient experience while guiding a dedicated team of Patient Access Representatives.

You will monitor KPIs, manage real-time workflows, and provide coaching. A high school diploma is required with 3 years in patient access or related fields and strong