Lead Patient Access Representative

MedCura Health; Stone Mountain (GA); Presencial; USD 52.000 - 66.000; Jornada completa

Descripción de la vacante

MedCura Health, Inc. is seeking a Lead Patient Access Representative to guide the front-office team, ensure accurate registration, scheduling, and insurance verification, and support revenue cycle activities.

The role emphasizes training, quality oversight, and operational improvements to enhance patient experiences and workflow efficiency.

Formación

• Experience in patient registration and front-desk operations.
• Strong organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Proficiency with EHR and scheduling software.

Responsabilidades

• Lead and train Patient Access team members daily.
• Register patients, schedule appointments, verify insurance, and validate benefits.
• Monitor provider schedules and patient flow for efficient operations.
• Onboard and train new Patient Access Representatives.
• Support point-of-service collections and explain financial responsibilities to patients.
• Review work queues and ensure timely completion and follow-up.
• Conduct quality assurance audits on registration, insurance verification, and sliding fee scale docs.
• Address patient concerns professionally and promote service excellence.
• Collaborate with clinical and administrative teams to improve workflows.
• Assist leadership with performance monitoring and process improvements.
• Ensure compliance with policies, regulations, privacy, and revenue cycle best practices.

Conocimientos

Leadership

Patient registration

Front-desk operations

Communication skills

Organizational skills

Time management

Customer service

Problem solving

Educación

High school diploma or equivalent

Healthcare administration certification preferred

Herramientas

EHR systems

Scheduling software

Revenue cycle software

Descripción del empleo

Patient Access Representative Lead

The Lead Patient Access Representative serves as a working leader within the Patient Access team, helping to ensure exceptional patient experiences, efficient front-office operations, and strong revenue cycle support. This role performs all core Patient Access Representative functions while providing day-to-day guidance, training, quality oversight, and operational support. The Lead acts as a liaison between clinical and administrative teams, promotes service excellence, and helps ensure scheduling, registration, insurance verification, and patient financial processes are completed accurately and timely.

Key Responsibilities

• Serve as a lead resource for Patient Access team members, providing day-to-day guidance, support, and training.
• Perform patient registration, appointment scheduling, insurance verification, and benefit validation.
• Monitor provider schedules and patient flow to ensure efficient operations and timely access to care.
• Assist with onboarding and training new Patient Access Representatives on processes, systems, and service expectations.
• Support point-of-service collections and educate patients regarding financial responsibilities.
• Review work queues and assigned tasks to ensure timely completion and follow-up.
• Conduct quality assurance audits, including registration accuracy, insurance verification, and sliding fee scale documentation.
• Address and resolve patient concerns with professionalism and a commitment to service excellence.
• Collaborate with clinical and administrative teams to improve workflows and enhance the patient experience.
• Assist leadership with monitoring departmental performance, identifying operational challenges, and implementing process improvements.
• Ensure compliance with organizational policies, regulatory requirements, patient privacy standards, and revenue cycle best practices.
• Act as a role model for customer service, professionalism, teamwork, and organizational values.
• Support special projects, reporting needs, and other duties as assigned to promote operational efficiency and patient satisfaction.

Skills And Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration preferred
• Proven experience in patient registration, front-desk operations, or healthcare administration
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Proficiency in electronic health records (EHR) systems and scheduling software
• Ability to adapt to changing schedules and handle multiple priorities efficiently
• Attention to detail and accuracy in record-keeping and transactions

Join our dynamic team committed to providing exceptional patient care and service. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development.