Patient Access Team Lead: Optimize Scheduling & Service

R1-Rc; Murfreesboro (TN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Ascension St. Thomas Rutherford Hospital in Murfreesboro, TN is seeking a Patient Access Team Lead to lead a team of Patient Access Representatives. This onsite role focuses on registration, scheduling, and front-end revenue cycle activities while partnering with hospital leadership to improve operations and patient experience.

You will coach staff, monitor metrics, and ensure smooth daily operations. The ideal candidate has leadership experience and comfort with multiple computer systems,

Qualifications

• Has previous leadership, supervisory, or team lead experience.
• Thrives in a fast-paced environment.
• Communicates effectively with patients, staff, and leadership.
• Comfortable navigating multiple computer systems.
• Healthcare, Patient Access, registration, admissions, scheduling, insurance verification, revenue cycle, or customer service experience is preferred.

Responsibilities

• Lead and support the daily activities of the Patient Access team.
• Coach and mentor team members while helping drive engagement and performance.
• Monitor productivity, staffing, quality, and operational metrics.
• Partner with hospital leadership to identify opportunities for improvement.
• Support registration, scheduling, insurance verification, and patient intake workflows.
• Serve as a liaison between clinical and administrative teams.
• Assist with reporting, compliance, and other operational initiatives.

Skills

Leadership experience

Coaching

Communication skills

Healthcare exposure

Patient access

Front-end revenue cycle

Job description

Ascension St. Thomas Rutherford Hospital in Murfreesboro, TN is seeking a Patient Access Team Lead to lead a team of Patient Access Representatives. This onsite role focuses on registration, scheduling, and front-end revenue cycle activities while partnering with hospital leadership to improve operations and patient experience.

You will coach staff, monitor metrics, and ensure smooth daily operations. The ideal candidate has leadership experience and comfort with multiple computer systems,