Patient Access Team Lead

R1 RCM Holdco Inc.; Murfreesboro (TN); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Team Lead for Ascension St. Thomas Rutherford Hospital in Murfreesboro, TN. The role leads a team of Patient Access Representatives onsite, supervising registration, scheduling, and front-end revenue cycle activities while partnering with hospital leadership.

The ideal candidate brings leadership experience, strong problem-solving skills, and a focus on delivering excellent patient service in a busy healthcare environment.

Qualifications

• Leadership experience and ability to coach teams in a fast-paced healthcare setting.
• Excellent communication with patients, staff, and leadership; adept at multi-system navigation.
• Experience in Healthcare Patient Access, including registration, scheduling, insurance verification, revenue cycle, or customer service.

Responsibilities

• Lead and support the daily activities of the Patient Access team.
• Coach and mentor team members while helping drive engagement and performance.
• Monitor productivity, staffing, quality, and operational metrics.
• Partner with hospital leadership to identify opportunities for improvement.
• Support registration, scheduling, insurance verification, and patient intake workflows.
• Serve as a liaison between clinical and administrative teams.
• Assist with reporting, compliance, and other operational initiatives.

Skills

Leadership

Coaching

Team Leadership

Healthcare

Patient Access

Registration

Scheduling

Insurance Verification

Revenue Cycle

Customer Service

Job description

Patient Access Team Lead Ascension St. Thomas Rutherford Hospital | Murfreesboro, TN Onsite | Monday-Friday | 8:30 AM-5:00 PM

R1 is seeking a Patient Access Team Lead to lead a team of Patient Access Representatives at Ascension St. Thomas Rutherford. This is a great opportunity for someone with leadership experience who enjoys coaching teams, improving operations, and creating a positive experience for patients.

As a Team Lead, you'll oversee registration, scheduling, and front-end revenue cycle activities while serving as a key partner to hospital leadership, physicians, nurses, and support staff. You'll play an important role in keeping daily operations running smoothly, supporting team performance, monitoring workflows, and ensuring patients receive excellent service from the moment they arrive.

In this role, you will:

• Lead and support the daily activities of the Patient Access team Coach and mentor team members while helping drive engagement and performance Monitor productivity, staffing, quality, and operational metrics Partner with hospital leadership to identify opportunities for improvement Support registration, scheduling, insurance verification, and patient intake workflows Serve as a liaison between clinical and administrative teams Assist with reporting, compliance, and other operational initiatives

We're looking for someone who:

• Has previous leadership, supervisory, or team lead experience Thrives in a fast-paced environment Communicates effectively with patients, staff, and leadership Is comfortable navigating multiple computer systems Enjoys solving problems and supporting others Healthcare, Patient Access, registration, admissions, scheduling, insurance verification, revenue cycle, or customer service experience is preferred.

At R1, we know the patient experience starts long before care is delivered. As a Patient Access Team Lead, you'll help create a supportive environment for both patients and staff while building valuable healthcare leadership experience with a growing organization.

For this US-based position, the base pay range is $18.90 - $23.62 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com

Visit us on Facebook R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.