Patient Access & Scheduling Specialist

Toa; Nashville (TN); Hybrid; USD 34,000 - 46,000; Full time

Benefits offered by this job

Training in Brentwood

Travel for training

Job summary

TOA in Nashville, TN is seeking a Patient Access Representative to join our expanding team and advocate for patients by connecting them to the best care. You will answer inbound calls, collect demographics and insurance data, and schedule appointments using NextGen while maintaining a courteous, professional tone.

The ideal candidate has strong customer service skills, is highly organized, and proficient with MS Office. Prior EMR experience (NextGen or similar) is preferred.

Qualifications

• Provide excellent customer service daily.
• Maintain a professional and empathetic tone during phone interactions.
• Be highly organized and detail-oriented.
• Proficient with MS Office applications (Excel, Word, etc.).
• Experience with EMR systems such as NextGen preferred.

Responsibilities

• Answer inbound calls from new and existing patients.
• Obtain patient demographics and insurance information.
• Listen to patient medical history and schedule appointments.
• Schedule appointments through NextGen and coordinate with physicians.
• Deescalate conflicts and resolve patient issues.
• Maintain accurate records across multiple systems.

Skills

Customer service

Multitasking

Organization

MS Office

NextGen EMR

Teamwork

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

NextGen EMR

Microsoft Office

Job description

TOA in Nashville, TN is seeking a Patient Access Representative to join our expanding team and advocate for patients by connecting them to the best care. You will answer inbound calls, collect demographics and insurance data, and schedule appointments using NextGen while maintaining a courteous, professional tone.

The ideal candidate has strong customer service skills, is highly organized, and proficient with MS Office. Prior EMR experience (NextGen or similar) is preferred.