Patient Access Team Lead: Operations & Experience

St. Luke's Hospital - Sugar Land; Sugar Land (TX); On-site; USD 31,000 - 44,000; Full time

Job summary

St. Luke's Health–Sugar Land Hospital is seeking an experienced leader to manage day-to-day patient access operations across assigned areas, including registration and payer processes. The role acts as SME for access workflows and supports real-time guidance to staff for accurate, timely processing.

You will work with clinical partners to reduce delays, ensure EMTALA/privacy compliance, and promote a positive patient experience while modeling professional behavior and accountability.

Qualifications

• Senior or lead capacity in patient access or registration experience.
• Experience in hospital-based access areas (ED, main registration, admitting).
• Familiarity with EMTALA and privacy standards.

Responsibilities

• Provide day-to-day leadership and workflow coordination for patient access operations.
• Escalate complex registration, insurance verification, and financial issues.
• Coach and support Patient Access Representatives and Financial Counselors to maintain service standards.

Skills

Leadership experience

Communication

Problem solving

Education

High School Diploma

Bachelor's degree in healthcare administration

Tools

Epic EMR

Meditech EMR

Job description

St. Luke's Health–Sugar Land Hospital is seeking an experienced leader to manage day-to-day patient access operations across assigned areas, including registration and payer processes. The role acts as SME for access workflows and supports real-time guidance to staff for accurate, timely processing.

You will work with clinical partners to reduce delays, ensure EMTALA/privacy compliance, and promote a positive patient experience while modeling professional behavior and accountability.