Patient Access Representative

CommonSpirit Health; Sugar Land (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative at St. Luke's Health–Sugar Land Hospital. You will register patients, verify insurance, and support scheduling and documentation to ensure a seamless hospital visit.

The role emphasizes accuracy, strong customer service, and accountability within privacy and regulatory guidelines. Prior hospital patient access experience is preferred.

Qualifications

• High School Graduate or GED at time of hire.
• 1 year healthcare experience in patient access is preferred.
• Knowledge of patient registration procedures, health payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographic data and insurance verification.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Explain patient financial responsibility using standard tools and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and escalate routine discrepancies; follow established workflows for complex issues.
• Provide patient support by phone and other channels, document interactions per procedures.

Skills

Accuracy

Customer service

Accountability

Education

High School Graduate / GED

Tools

Electronic Health Record (EHR)

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health–Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.