Patient Access Representative

CommonSpirit Health; Paynes (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative to register patients, verify insurance, and support admissions across hospital access areas. You will gather and update demographic data, explain financial responsibilities, and help with scheduling while maintaining privacy and regulatory standards.

The role requires accuracy, strong customer service, and a commitment to respectful, relationship-based care in a fast-paced hospital setting.

Qualifications

• High School Diploma or GED required on hire.
• 1 year of healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and health insurance concepts.
• Ability to follow privacy and regulatory requirements.

Responsibilities

• Perform patient registration across access points, ensuring accurate demographics and insurance verification.
• Accurately scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely access to care.
• Identify and resolve routine discrepancies; escalate non-standard issues per workflows.
• Provide patient-facing support via telephone and other channels, documenting interactions per procedures.

Skills

Attention to detail

Customer service

Communication skills

Healthcare terminology

Education

High School Diploma or GED

Tools

Healthcare software

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escal sample non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answer inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health–Sugar Land Hospital is a 100 bed facility serving residents of Fort Bend County and Southwest Houston. Our Family Birthing Center provides exceptional care in a spa-like setting, creating a VIP (Very Important Pregnancy) experience for growing families. Since opening in 2008, our dedicated team of physicians, nurses and support staff has proudly delivered expert, compassionate care to our community. Our services range from heart care and neuroscience to robotic surgery.