Patient Access Specialist — Seamless Registration & Care

CommonSpirit Health; The Woodlands (TX); Hybrid; USD 34,000 - 42,000; Full time

Job summary

St. Luke’s Health - The Woodlands Hospital in Texas seeks a Patient Access Representative to perform patient registration and admitting across access points, including the Emergency Department and main registration.

You will verify demographics, insurance, and account information, support scheduling, and help patients and families for a positive experience while maintaining privacy and regulatory requirements.

Qualifications

• High School diploma or GED upon hire.
• 1 year healthcare experience preferred, patient access knowledge helpful.
• Familiarity with patient registration procedures and insurance payers.

Responsibilities

• Register patients across assigned access points with accurate demographic data.
• Verify insurance eligibility and benefits; document in the EHR.
• Collect payments and educate patients on financial responsibilities.
• Schedule and adjust appointments to support access to care.
• Identify and escalate complex registration or billing discrepancies.
• Provide patient support via phone and other channels.

Skills

Customer service

Attention to detail

Communication

Regulatory privacy knowledge

Education

High school diploma or GED

Tools

EMR systems

Insurance verification software

Job description

St. Luke’s Health - The Woodlands Hospital in Texas seeks a Patient Access Representative to perform patient registration and admitting across access points, including the Emergency Department and main registration.

You will verify demographics, insurance, and account information, support scheduling, and help patients and families for a positive experience while maintaining privacy and regulatory requirements.