Patient Access & Scheduling Specialist

St. Luke's Hospital - The Woodlands; The Woodlands (TX); Presencial; USD 26.000 - 37.000; Jornada completa

Descripción de la vacante

St. Luke's Hospital - The Woodlands is hiring a Patient Access Representative to register patients across access points, verify insurance, and support admission processes. You will gather demographics, confirm schedules, and assist with financial discussions to ensure a smooth patient experience.

The role emphasizes accuracy, strong customer service, and adherence to privacy and regulatory requirements in a high-volume hospital environment.

Formación

• Experience in patient access or registration preferred.
• Familiarity with insurance payers and real-time eligibility verifications.
• Ability to communicate clearly and support a positive patient experience.

Responsabilidades

• Register patients across access points with accurate demographics and insurance data.
• Scan, index, and manage patient documentation for registration and billing workflows.
• Explain financial responsibilities to patients and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely care access.
• Identify and escalate complex registration or insurance discrepancies per standard workflows.
• Provide patient-facing support via phone and other channels, documenting interactions.

Conocimientos

Patient access

Insurance verification

Customer service

Registration procedures

Educación

High School Diploma or GED

Descripción del empleo

St. Luke's Hospital - The Woodlands is hiring a Patient Access Representative to register patients across access points, verify insurance, and support admission processes. You will gather demographics, confirm schedules, and assist with financial discussions to ensure a smooth patient experience.

The role emphasizes accuracy, strong customer service, and adherence to privacy and regulatory requirements in a high-volume hospital environment.