Patient Access & Registration Specialist

CommonSpirit Health; Sugar Land (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health seeks a Patient Access Representative at St. Luke's Health–Sugar Land Hospital. You will register patients, verify insurance, and support scheduling and documentation to ensure a seamless hospital visit.

The role emphasizes accuracy, strong customer service, and accountability within privacy and regulatory guidelines. Prior hospital patient access experience is preferred.

Qualifications

• High School Graduate or GED at time of hire.
• 1 year healthcare experience in patient access is preferred.
• Knowledge of patient registration procedures, health payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across access points with accurate demographic data and insurance verification.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Explain patient financial responsibility using standard tools and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to ensure timely access to care.
• Identify and escalate routine discrepancies; follow established workflows for complex issues.
• Provide patient support by phone and other channels, document interactions per procedures.

Skills

Accuracy

Customer service

Accountability

Education

High School Graduate / GED

Tools

Electronic Health Record (EHR)

Job description

CommonSpirit Health seeks a Patient Access Representative at St. Luke's Health–Sugar Land Hospital. You will register patients, verify insurance, and support scheduling and documentation to ensure a seamless hospital visit.

The role emphasizes accuracy, strong customer service, and accountability within privacy and regulatory guidelines. Prior hospital patient access experience is preferred.