Patient Access Lead - Evenings

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Mercy is seeking a Patient Access Lead to serve as a resource to supervisors, guiding caregivers, monitoring the assigned area, and mentoring team members. You will identify workflow improvements and ensure coverage with accuracy and empathy across patient access duties.

This role emphasizes collaboration with hospital staff, reimbursement knowledge, and strong communication skills. Education: high school diploma; experience in preceptor training; willingness to grow in a fast-paced healthcare

Qualifications

• Education: High School diploma or equivalent.
• Experience: Preceptor training/experience post-hire.
• Ability to mentor and train team members.

Responsibilities

• Provide expert guidance to caregivers.
• Monitor assigned area and ensure workflow efficiency.
• Train and mentor team members.
• Identify and implement workflow improvements.
• Collaborate with supervisors and hospital staff.

Skills

Interpersonal skills

Organizational skills

Analytical skills

Stress management

Judgment

Professional communication

Relationship building

Patient access procedures

Adaptability

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details

Minimum Qualifications:

Job Description

Find your calling at Mercy!

The Patient Access Lead serves as a resource to the Supervisor/Manager by providing expert guidance to caregivers, monitoring assigned area, training and mentoring team members and identifying and implementing workflow improvements. The Patient Access Lead has the knowledge and skills to perform all duties required by their assigned area.

Position Details

Minimum Qualifications:

Education: High School diploma or equivalent.

Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.

Preferred Qualifications

Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.