Patient Access Team Lead & Mentor

Conifer Health Solutions; Delray Beach (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Opportunities for career advancement

Job summary

A healthcare services provider in Florida seeks an experienced individual to mentor and provide support to Patient Access staff. The role includes responsibilities for training new hires, managing escalated issues, and ensuring operational goals are met. Candidates should possess strong leadership and communication skills, alongside a solid understanding of Revenue Cycle Management. A high school diploma is required, with a preference for candidates with relevant degrees or experience in healthcare administration.

Qualifications

• Must have excellent interpersonal and organizational skills.
• Demonstrated leadership abilities and knowledge of healthcare systems.
• Clear understanding of Revenue Cycle Management required.

Responsibilities

• Provide daily support, mentoring, and training to staff.
• Assist in planning recommendations for various registration process areas.
• Maintain positive customer service and resolve issues.
• Enforce departmental policies and assist in development of new policies.
• Monitor daily activity and complete performance reports.
• Perform all Patient Access functions as needed.

Skills

Interpersonal skills

Organizational skills

Leadership abilities

Knowledge of Health Care Information Systems

Understanding of Revenue Cycle Management

Oral and written communication skills

Education

High School Diploma or equivalent

2 or 4-year degree in Business or related area preferred

4+ years experience in medical facility or related

5+ years experience in Patient Access preferred

2+ years in supervisory or lead role preferred

Job description

A healthcare services provider in Florida seeks an experienced individual to mentor and provide support to Patient Access staff. The role includes responsibilities for training new hires, managing escalated issues, and ensuring operational goals are met. Candidates should possess strong leadership and communication skills, alongside a solid understanding of Revenue Cycle Management. A high school diploma is required, with a preference for candidates with relevant degrees or experience in healthcare administration.